Frequently Asked Questions
Orders
How long does production take?
Production time varies depending on the order type.
- Custom apparel and embroidery: 5–10 business days + shipping days
- DTF or printed items: 3–7 business days + shipping days
- Large or bulk orders: timelines are confirmed after approval.
We always do our best to meet your deadlines while maintaining the highest quality.
Do you offer rush orders?
Yes, we can accommodate rush orders depending on our current production schedule. Additional fees may apply. Please contact us before placing your order to confirm availability.
Can I make changes after placing my order?
Once your order has entered production, no changes or cancellations can be made. We recommend reviewing your design, size, and color details carefully before confirming your purchase.
Do you accept returns or exchanges?
Because all our products are custom-made, we cannot accept returns or exchanges unless there is a manufacturing error or defect caused by TeeCraft Design. If you received an incorrect or damaged item, please contact us within 5 business days of delivery.
What if my order arrives damaged or incorrect?
Please email support@teecraftdesign.com with photos of the issue and your order number. Our team will review your case and, if applicable, offer a replacement or store credit.
What payment methods do you accept?
We accept all major credit cards, debit cards, Zelle, and other secure online payment options displayed at checkout.
Do you provide design proofs before production?
Yes! For all custom orders, we send digital proofs for your approval. Production begins only after we receive your confirmation.
Can you print or embroider my logo or artwork?
Absolutely. You can upload your logo or design when placing your order. Please ensure you have the legal rights to use the artwork submitted — TeeCraft Design is not responsible for trademark or copyright issues.
Do you ship internationally?
Currently, we ship within the United States. For international orders, please contact us directly to review shipping options and costs.
Where is TeeCraft Design located?
We are proudly based in Cedar Park, Texas, serving clients locally and across the U.S. We offer local pickup options and nationwide shipping through trusted carriers.
How can I contact customer support?
You can reach us at support@teecraftdesign.com or through our contact form on the website. Our support hours are Monday to Friday, 9:00 a.m. – 5:00 p.m. (CST).
Products
How do I care for my custom garments?
To keep your prints and embroidery looking new:
- Wash inside out in cold water.
- Do not bleach.
- Avoid high heat drying or ironing directly on prints.
- Air dry when possible.
Frequently Asked Questions
Orders
How long does production take?
Production time varies depending on the order type.
- Custom apparel and embroidery: 5–10 business days + shipping days
- DTF or printed items: 3–7 business days + shipping days
- Large or bulk orders: timelines are confirmed after approval.
We always do our best to meet your deadlines while maintaining the highest quality.
Do you offer rush orders?
Yes, we can accommodate rush orders depending on our current production schedule. Additional fees may apply. Please contact us before placing your order to confirm availability.
Can I make changes after placing my order?
Once your order has entered production, no changes or cancellations can be made. We recommend reviewing your design, size, and color details carefully before confirming your purchase.
Do you accept returns or exchanges?
Because all our products are custom-made, we cannot accept returns or exchanges unless there is a manufacturing error or defect caused by TeeCraft Design. If you received an incorrect or damaged item, please contact us within 5 business days of delivery.
What if my order arrives damaged or incorrect?
Please email support@teecraftdesign.com with photos of the issue and your order number. Our team will review your case and, if applicable, offer a replacement or store credit.
What payment methods do you accept?
We accept all major credit cards, debit cards, Zelle, and other secure online payment options displayed at checkout.
Do you provide design proofs before production?
Yes! For all custom orders, we send digital proofs for your approval. Production begins only after we receive your confirmation.
Can you print or embroider my logo or artwork?
Absolutely. You can upload your logo or design when placing your order. Please ensure you have the legal rights to use the artwork submitted — TeeCraft Design is not responsible for trademark or copyright issues.
Do you ship internationally?
Currently, we ship within the United States. For international orders, please contact us directly to review shipping options and costs.
Where is TeeCraft Design located?
We are proudly based in Cedar Park, Texas, serving clients locally and across the U.S. We offer local pickup options and nationwide shipping through trusted carriers.
How can I contact customer support?
You can reach us at support@teecraftdesign.com or through our contact form on the website. Our support hours are Monday to Friday, 9:00 a.m. – 5:00 p.m. (CST).
Products
How do I care for my custom garments?
To keep your prints and embroidery looking new:
- Wash inside out in cold water.
- Do not bleach.
- Avoid high heat drying or ironing directly on prints.
- Air dry when possible.
Frequently Asked Questions
Orders
How long does production take?
Production time varies depending on the order type.
- Custom apparel and embroidery: 5–10 business days + shipping days
- DTF or printed items: 3–7 business days + shipping days
- Large or bulk orders: timelines are confirmed after approval.
We always do our best to meet your deadlines while maintaining the highest quality.
Do you offer rush orders?
Yes, we can accommodate rush orders depending on our current production schedule. Additional fees may apply. Please contact us before placing your order to confirm availability.
Can I make changes after placing my order?
Once your order has entered production, no changes or cancellations can be made. We recommend reviewing your design, size, and color details carefully before confirming your purchase.
Do you accept returns or exchanges?
Because all our products are custom-made, we cannot accept returns or exchanges unless there is a manufacturing error or defect caused by TeeCraft Design. If you received an incorrect or damaged item, please contact us within 5 business days of delivery.
What if my order arrives damaged or incorrect?
Please email support@teecraftdesign.com with photos of the issue and your order number. Our team will review your case and, if applicable, offer a replacement or store credit.
What payment methods do you accept?
We accept all major credit cards, debit cards, Zelle, and other secure online payment options displayed at checkout.
Do you provide design proofs before production?
Yes! For all custom orders, we send digital proofs for your approval. Production begins only after we receive your confirmation.
Can you print or embroider my logo or artwork?
Absolutely. You can upload your logo or design when placing your order. Please ensure you have the legal rights to use the artwork submitted — TeeCraft Design is not responsible for trademark or copyright issues.
Do you ship internationally?
Currently, we ship within the United States. For international orders, please contact us directly to review shipping options and costs.
Where is TeeCraft Design located?
We are proudly based in Cedar Park, Texas, serving clients locally and across the U.S. We offer local pickup options and nationwide shipping through trusted carriers.
How can I contact customer support?
You can reach us at support@teecraftdesign.com or through our contact form on the website. Our support hours are Monday to Friday, 9:00 a.m. – 5:00 p.m. (CST).
Products
How do I care for my custom garments?
To keep your prints and embroidery looking new:
- Wash inside out in cold water.
- Do not bleach.
- Avoid high heat drying or ironing directly on prints.
- Air dry when possible.
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